The most common OneDrive problems and how to fix them — being asked to sign in every time you save, files that seem missing, or a sync error on the OneDrive icon.
OneDrive keeps asking me to sign in every time
- Restart your computer — this clears most sign-in loops on its own.
- Check the OneDrive cloud icon near the clock (bottom-right). If it's grey, you're signed out: click it and sign in with your @integris-mgt.com account.
- If it keeps happening: click the cloud icon → gear → Quit OneDrive, then reopen OneDrive from the Start menu and sign in again.
My files aren't showing / seem to be missing
- Check the cloud icon says "Up to date." If it shows "Sync pending" or a red X, let it finish or click it to see the error.
- Files with a cloud outline are online-only — double-click to download them. This is normal (Files On-Demand), not a missing file.
- Make sure you're looking in the right place: your personal OneDrive vs a shared SharePoint / Teams library.
- If a file is genuinely gone, check the Recycle Bin (see Restoring files that have been moved to trash).
Sync is stuck or showing an error
- Click the cloud icon to see which file is blocking sync. File names containing these characters can't sync:
" * : < > ? / \ | - Pause and resume sync: cloud icon → gear → Pause syncing, then Resume.
- Still stuck? Restart the computer.
Contact IT if: you get "access denied" to a shared folder, the problem continues after a restart, or you've lost access to files you could open before. A screenshot of the OneDrive error helps us a lot.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article