Requesting Adobe product licenses

Modified on Thu, 23 Jul at 5:26 PM

Guidance for requesting Adobe licensing, activating your assigned license, and restoring access if your license was removed.

Applies to	All INTEGRIS employees who require Adobe Acrobat Pro or other Adobe products for approved business use
Category	Software Licensing / Adobe Licensing
Primary approver	Gail Frye (Gail.Frye@integris-mgt.com)
Document owner	INTEGRIS IT

Quick answer

To request an Adobe license, email Gail Frye with the Adobe product needed and your business justification. If approved, Gail will submit the request to IT. Once IT assigns the license, open Adobe Acrobat or the relevant Adobe app and sign in using your @integris-mgt.com account.

Overview

Adobe licenses, including Adobe Acrobat Pro and other Adobe products, are assigned based on approved business requirements. This article explains how to request a new Adobe license, what happens after approval, how to activate the assigned license, and what to do if your Adobe access has been removed.

Who Should Use This Article

Use this article if you need access to any Adobe product licensed through INTEGRIS, including but not limited to:

Adobe Acrobat Pro

Adobe Creative Cloud applications

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Adobe Premiere Pro

Other Adobe products licensed through INTEGRIS

Process Summary

Step	Responsible party	Action	Outcome
1	Requestor	Email Gail Frye with the Adobe product required and business justification.	Request is submitted for review.
2	Gail Frye	Reviews and approves the request if there is a valid business need.	Approved request is sent to IT.
3	IT	Assigns the approved Adobe license to the requestor email address.	License becomes available for activation.
4	Requestor	Opens the Adobe application and signs in using the @integris-mgt.com account.	Adobe access is activated.

How to Request an Adobe License

Step 1 Submit a Business Justification

Send an email to Gail.Frye@integris-mgt.com to request an Adobe Acrobat or other Adobe license. Your request should clearly explain why the license is required for your role or business responsibilities.

Include the following information in your request:

The Adobe product you need, such as Adobe Acrobat Pro
Your business reason for requiring the software
Any relevant project, department, client, compliance, or operational requirements
Whether the request is temporary or ongoing
Your @integris-mgt.com email address, if not obvious from the request

Sample Email Request

Subject: Adobe Acrobat Pro License Request

Hello Gail,

I would like to request an Adobe Acrobat Pro license.

Business Justification: I require Adobe Acrobat Pro to create, edit, combine, and secure PDF documents as part of my daily responsibilities. This software is necessary to support ongoing business operations and document management requirements.

Thank you,

[Employee Name]

Step 2 Approval Process

Once Gail reviews and approves the request, Gail will submit an authorization email to IT. The approval email should include:

The requestor's name
The requestor's @integris-mgt.com email address
The specific Adobe license type required
The number of licenses requested
Confirmation that the request has been approved

Important

Requestors do not need to contact IT directly for a new license until Gail has approved the request and submitted approval to IT.

Step 3 License Assignment by IT

IT receives the approved service request from Gail.

IT assigns the correct Adobe license to the approved requestor email address.

IT updates the requestor once the license has been assigned.

License activation may take several minutes to appear in Adobe systems.

Step 4 Sign In to Activate Your License

After IT confirms the license has been assigned:

Open Adobe Acrobat or the relevant Adobe application.

Select Sign In if prompted.

Complete any Microsoft sign-in or Multi-Factor Authentication prompts.

Close and reopen the Adobe application if the license does not activate immediately.

What to Do if Your Adobe Access Was Removed

Adobe licenses may be removed or reassigned when there is a change in business need, license availability, role requirements, or as part of routine license reviews. If your access was removed and you still require Adobe software, follow the steps below.

Option 1 Request Reinstatement

Email Gail.Frye@integris-mgt.com and include the following:

The Adobe product you require
Confirmation that your previous access was removed
The current business justification for continued access
Whether the access is temporary or ongoing

Gail will review the reinstatement request. If approved, Gail will submit a new authorization request to IT.

Option 2 Contact IT After Approval

If Gail has already approved the request and IT has assigned the license, but you still cannot access Adobe, contact the IT Service Desk by emailing it.support@integris-mgt.com and provide:

Your name
Your @integris-mgt.com email address
The Adobe application affected
A screenshot or exact wording of any error message
Whether the issue occurs in the desktop application, web browser, or both

Common Issues and Resolutions

Issue	Recommended action
Adobe says no license is assigned	Confirm that IT has notified you the license was assigned. Sign out of Adobe, close all Adobe applications, reopen the application, and sign in again using your @integris-mgt.com account.
Unable to sign in	Make sure you are using your @integris-mgt.com account and complete any Microsoft sign-in or MFA prompts.
Application still shows trial mode	Sign out of Adobe, close all Adobe applications, reopen Adobe, and sign in again. If the issue continues after IT has confirmed assignment, contact IT.
Recently approved but access is not available	Allow several minutes for license synchronization. If access still does not appear, contact IT and include the approval details.
Using a new computer or device	Open the Adobe application and sign in using your @integris-mgt.com account to activate your assigned license.
Access was removed but still required	Email Gail Frye with a refreshed business justification and request reinstatement approval.

Additional Notes and Expectations

Adobe licenses are assigned only after management approval.

Licenses are provided based on legitimate business requirements.

Adobe accounts and licenses must not be shared between users.

You must sign in with your assigned @integris-mgt.com account to activate and maintain access.

Adobe licenses may be periodically reviewed to ensure appropriate usage, cost control, and compliance.

Need Help?

For license approval, contact Gail Frye. For technical issues after approval and license assignment, contact the IT Service Desk and include your name, email address, Adobe product, and any relevant screenshots or error messages.